Undertaking

WHY BE COMMITTED TO A QUALITY APPROACH?

The field of health requires strict organizational rules which allow:

  • Process reproductibility and quality of technical support that is always optimized
  • Traceability of the materials used
  • An effective system for dealing with dysfunctions
  • A human-sized team focused on the needs of patients
  • A patient satisfaction rate still observed

In our daily practice, we are committed to respecting the rules of the ISO 9001 standard as well as the AFAQ Service Confiance “Quality of service in dentistry” standard. This approach is part of a desire for continuous improvement year after year, in a spirit of development, training and questioning


Certificat ISO 9001 et Certificat REF-159

WHAT ARE THE SERVICE COMMITMENTS IMPOSED BY AFAQ* THAT WE APPLY TO THE BAYARD DENTAL OFFICE?

  • Ensure the patient is received by trained staff and in a relationship on a human scale
  • Guarantee appointment times
  • Establish and maintain a complete medical file in accordance with the principles of confidentiality
  • Help the patient set dental health goals
  • Develop a comprehensive examination, advise and explain the treatments to be considered
  • Systematically manage pain
  • Inform the progress of the care carried out and assist the patient during his treatment
  • Recommend maintenance techniques
  • Fight against nosocomial infections
  • Use a technical platform maintained in a state of performance and compliance compatible with the activity
  • Guarantee and trace the origin of medical devices
  • Employ competent and regularly trained staff by continuously updating their knowledge
  • Systematically take into account and respond to suggestions and complaints

*(FRENCH ASSOCIATION FOR THE IMPROVEMENT OF QUALITY)